FAQs

Frequently Asked Questions

Is NovaX safe for pets and fabrics?

Yes. NovaX is designed to be safe for pets, carpets, and upholstery when used as directed. It’s ideal for homes with dogs and cats and works on most common household fabrics.

What types of stains can NovaX remove?

NovaX is effective on:

  • Pet urine, vomit, and odors
  • Food and drink spills

  • Mud, dirt, and everyday messes

  • Couch, carpet, stair, and rug stains

  • Car seat and interior stains

Can I use NovaX on couches and upholstery?

Yes. NovaX is specifically designed for upholstery and spot cleaning, making it perfect for couches, chairs, stairs, and other fabric surfaces.

Does NovaX replace renting a carpet cleaner?

For spot cleaning and everyday messes, yes. NovaX delivers powerful extraction without the cost, hassle, or storage issues of bulky rental machines.

Is NovaX easy to use?

Very. Simply spray the solution, gently agitate if needed, and extract the stain. No tools, setup, or prior experience required.

Can I use NovaX on car seats and vehicle interiors?

Yes. NovaX is lightweight and portable, making it ideal for cleaning car seats, floor mats, and interior fabric.

How long does shipping take?

Orders are processed within 1–2 business days and typically arrive within 5–10 business days, depending on your location. Free shipping is available across Canada.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a tracking number by email so you can monitor your delivery.

What if NovaX doesn’t work for my stains?

We offer a 30-day money-back guarantee. If you’re not satisfied, you can return NovaX for a full refund — no questions asked.

Does NovaX come with a warranty?

Yes. Every NovaX purchase includes a 12-month warranty covering manufacturing defects in materials and workmanship.

Is NovaX heavy or difficult to store?

No. NovaX is compact, lightweight, and easy to store in a closet, cabinet, or laundry room.

Can I use NovaX every day?

Yes. NovaX is designed for regular household use and is safe for routine spot cleaning as needed.

How do I contact customer support?

You can reach our customer support team through our Contact Us page. We’re happy to help with any questions before or after your purchase.

 

Returns are accepted within 30 days. Refunds are issued to the original payment method after inspection.